01 · Generate
Create awareness and desire.
Hands qualified attention to conversion.
Convert Demand
Your rating is your resume. We manage it like one.
Every review answered. Every rating tracked. Every location covered.
Trusted by hospitality brands building demand
MANAGED LIKE A RESUME
Your star rating is doing more selling than you think.
Every unanswered review tells the next guest you don't care. We answer every one, in your voice, before it costs you the table.
Inside the Growth Engine
This service has a job before and after launch.
Reputation Management & Reviews sits inside convert demand. It does not operate as an isolated deliverable; it passes signal and demand into the next stage.
02 · Convert
This serviceTurn intent into visits and orders.
Captures the guest relationship for retention.
03 · Retain
Earn the next visit.
Feeds revenue evidence into the next cycle.
Measure · learn · optimize
Every stage returns evidence to the next 28-day cycle.
What you receive
Outputs with an operating job.
Every output has an owner, a channel, and a place in the monthly reporting rhythm. Nothing ships as an orphaned asset.
01
Review response
Every Google review answered within 24 hours, in your brand voice.
02
Rating monitoring
Trends, volume, and star distribution tracked across all locations.
03
Sentiment analysis
What people praise and what they complain about, turned into patterns your kitchen can act on.
04
Survey pipeline
Post-visit survey via SMS. Score 4-5? Guided to Google review. Score 1-3? Caught privately.
05
Competitive monitoring
How your ratings compare to competitors in your zip code.
06
Response rate tracking
Your response percentage, average response time, and unresponded count flagged.
Review feed with response rate stats overlay
large
The review you didn't respond to is still sitting there
53% of customers expect a response within 7 days. Only 36% of restaurants respond at all. Every unanswered review tells the next prospect: 'this place doesn't care.' We answer every single one — within 24 hours, in your brand voice.
One star is worth 5–9% more revenue
Not a marketing stat. A P&L stat. A 4.2 to a 4.5 on Google can mean the difference between a slow Tuesday and a full house. We build the systems that move the number.
medium
We catch the unhappy guest before they go public
Our survey-to-review pipeline sends a 1-question check after every order. Score 4-5? Guided to Google. Score 1-3? Caught privately. Problem resolved before it becomes a 1-star review.
small
Sentiment patterns that tell your kitchen what to fix
When 14 reviews mention 'long wait' in the same month, that's not a marketing problem — it's an operations insight. We surface the patterns your team needs to see.
The business case
Not more activity.
More momentum.
88%
Of diners trust online reviews as much as personal recommendations
5–9%
Revenue increase per 1-star improvement on Google
24hr
Our maximum response time on every review, every platform
Related engagement model
Growth
The most common starting point for reputation management & reviews.
For operators with attention already in market who need more of it turning into calls, orders, reservations, and measurable action.
Before we start
What operators ask before this goes live.
The service changes by channel. The rules do not: one owner, an agreed cadence, and measurement that matches the systems you actually use.
01
Scope
What is the minimum engagement?
We scope the smallest complete system that can solve the problem. The minimum depends on location count, active channels, production needs, and how much your internal team already owns.
02
28 days
How long does onboarding take?
Onboarding is the first 28-day cycle: discovery, access, measurement setup, strategy lock, and the first production or activation sprint. Your exact launch sequence is mapped before work begins.
03
Transparent
Is media spend included?
No. Media spend stays separate from Atrium fees, so you can see what funds the work and what goes directly to platforms. We recommend the budget; you approve it.
04
Planned
How many production sessions are included?
Production cadence follows the content demand of the scope. We define shoot frequency, locations, outputs, and reuse plan before the engagement starts instead of hiding them inside a generic package.
05
1–many
Do you work with one location?
Yes. Atrium works with strong single-location concepts as well as regional groups and multi-location brands. The operating model changes; the standard of measurement does not.
JOIN 15+ HOSPITALITY BRANDS
Been burned by an agency before?
If you've outgrown freelancers, been let down by generic agencies, or just want a team that reports revenue instead of vanity — we were built for you. See the system before you commit.